Our Return & Exchange Policy

Effective Date: August 8, 2025

At Tuan Dat Agricultural Processing Trading CO.,LTD, we want you to be completely satisfied with your dried mango purchase. We offer a 30 days from the date of delivery to return your products for a full refund or exchange.

To be eligible for a return, your dried mango products must be:

  • Unopened and in original packaging

  • In the same condition as when you received them

  • Accompanied by the original receipt or proof of purchase

  • Within the 30-day return window

Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns of:

  • Opened packages of dried mango
  • Products that have been consumed or partially consumed
  • Items damaged due to misuse or improper storage
  • Products past their expiration date

How to Return

Step 1: Contact us within 30 days of delivery
Email: sales@tuandataustralia.com 

Step 2: We'll provide you with return instructions and a return authorization number

Step 3: Package your items securely in original packaging

Step 4: Ship the items back to us using the provided return label

Return Shipping

  • We provide prepaid return labels for defective or incorrect items
  • For returns due to change of mind, customers are responsible for return shipping costs
  • We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your returned dried mango products:

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to your original payment method
  • You'll receive an email confirmation when your refund is processed

Exchanges

If you'd like to exchange your dried mango products for a different variety or size, please contact us to arrange the exchange. Additional charges may apply for price differences.

Damaged or Defective Items

If you receive damaged or defective dried mango products:

  • Contact us immediately with photos of the damaged items
  • We'll provide a full refund or replacement at no cost to you
  • Return shipping will be covered by us

This return policy may be updated from time to time. Any changes will be posted on our website with an updated effective date.

Thank you for choosing our premium dried mango and other products. We appreciate your business and are committed to your satisfaction!